User Agreement

Key Terms

• Platform — the software and technical complex novo.market. We provide the infrastructure for trading without being sellers ourselves.
• Client — an individual using the website after registration and acceptance of these terms.
• Account — the client's individual area with authorization via email or phone.
• Customer — a client who has made a purchase through the platform.
• Operator — the company LLC "ELEKTROMOTORS", TIN 9909687443.
• Supplier — individuals, legal entities, and sole proprietors selling goods through the platform.
• Products — physical, electronic goods and services in the catalog.
• Electronic Products — software, courses, subscriptions, media content in digital form.
• Purchase — a completed client application for acquisition.

1. Basic Rules

1.1. This text defines the rules of interaction with our resources.

1.2. The agreement is binding for the client and the platform operator.

1.3. The document qualifies as a public offer under Art. 435 and Clause 2 of Art. 437 of the Civil Code of the Russian Federation.

1.4. Acceptance occurs automatically with any action: visiting, registering, or placing an order.

1.5. Signing a paper contract is not required — the electronic form is legally valid.

1.6. Disagreement with the terms means the obligation to leave the website.

1.7. The Privacy Policy also applies.

1.8. We may update the terms unilaterally.

1.9. Promotional campaigns may have special rules.

3. Terms of Sale of Goods and Services

3.1. Acceptance of terms: By placing an order, the user agrees to the terms.

3.2. Conclusion of contracts: The contract is concluded between the seller and the buyer. The marketplace is an information intermediary, not a party to the transaction.

3.3. Processing of contacts: The user consents to the use of contact information for fulfilling obligations.

3.4. Third parties: The seller may engage third parties to fulfill the contract.

3.5. Rights and obligations: Rights and obligations arise with the seller. The website owner is the marketplace operator and is not responsible for the actions of sellers.

3.6. Owner's functions: Information and technical support, coordination of interactions, assistance in dispute resolution.

3.7. Assignment of rights: The seller may assign rights to third parties.

3.8. Applicable laws: Governed by Federal Law "On Consumer Rights Protection" No. 2300-1 and the Civil Code of the Russian Federation.

5. Rights and Obligations of the Website Owner

Owner's rights:

• Set restrictions on the use of the resource
• Send information about updates
• Change the supplier of goods and/or delivery company without prior consent of the Buyer
• Change promotion terms unilaterally
• Restrict actions of users who create risks
• Perform technical maintenance without prior notice
• Use statistics for its own purposes
• Change the product list, prices, and terms
• Refuse service if violations are suspected

Obligations: Provision of services as specified in clause 2.1 of the agreement.

6. Rights and Obligations of the User

User obligations:

• Read the agreement before concluding the contract
• Behave ethically when writing reviews
• Communicate politely and respectfully
• Do not use profanity
• Do not interfere with the website's operation
• Do not upload viruses or malware
• Do not use automated programs without permission
• Do not attempt to access others' data
• Use website content lawfully
• Register only on your own behalf
• Pay for orders on time
• Use goods for personal needs
• Protect the information security of the resource

Prohibited:

• Uploading content that violates the law, contains viruses, or false information
• Violating the rights of other users
• Behavior that violates Russian legislation

Rights: Opt out of advertising messages through the website or by writing to info@novo.market.

9. Liability of the Parties

9.1. General: The website is an information technology resource that ensures the placement of information about goods and services, as well as the security of transactions. The website owner assumes responsibility for preventing the placement of prohibited goods on the resource, as well as for the quality and accuracy of information about goods and services presented on the platform.

9.2. Limitations: The owner does not guarantee constant availability or absence of errors.

9.3. Information: The user is responsible for the consequences of using the information.

9.4. Identification and control: The buyer is identified by phone number and data provided through Telegram. Each Seller undergoes a full identification procedure (onboarding), and their data is available in case of disputes. The website owner verifies and monitors the activities of Sellers on the platform.

9.5. Account security: The user is responsible for keeping login and password secure.

9.6. Seller's liability: The seller is responsible for the quality, safety, and compliance of goods.

9.7. Owner's liability: The owner is responsible for the quality, safety, and accuracy of information about goods and services on the platform. However, the Owner is not liable for:

• Fulfillment of sellers' obligations
• Violation of third-party rights
• Delivery, completeness, and condition of goods

9.8. Delivery: Delivery responsibility lies with transport companies.

9.9. Third parties: The user is liable to third parties for their actions.

9.10. Force majeure: Operations may be suspended due to unforeseen circumstances.

9.11. Advertising: Sellers are responsible for advertising.

10. Goods and Purchase Procedure

10.1. Placing an order: Orders are placed according to the procedure on the website.

10.2. Incorrect data: The buyer assumes the risk of non-delivery if incorrect information is provided.

10.3. Delivery notification: After the order is placed, the buyer receives delivery information.

10.4. Time confirmation: Before delivery, a representative will contact to confirm the time.

10.5. Product availability: The seller does not guarantee constant availability of goods in stock.

10.6. Legislation: Delivery is carried out in accordance with the laws of the Russian Federation.

11. Order Delivery

11.1. Methods and terms: Listed on the website. Actual delivery times are confirmed upon order confirmation.

11.2. Digital goods: Confirmed by sending an email with a file or code. Physical goods — by actual delivery.

11.3. Territory: Delivery boundaries are published on the website.

11.4. Receiving goods: Goods are delivered to the buyer or the designated person.

11.5. Identity verification: Prepaid orders may require identity verification.

11.6. Risk transfer: Risk transfers to the buyer upon delivery of goods.

11.7. Delivery cost: Calculated individually.

11.8. Fulfillment of obligations: The seller has fulfilled obligations upon delivery of goods.

11.9. Inspection of goods: The buyer may inspect goods upon receipt.

11.10. Verification: Quantity, assortment, and completeness can be verified.

11.11. Courier time: Maximum 20 minutes at the address.

11.12. Certification: Goods comply with GOST and TU standards.

12. Payment for Goods

12.1. Currency and price: In Russian rubles, including taxes and fees.

12.2. Price errors: If discovered, the seller notifies the buyer. The buyer may confirm or cancel the order.

12.3. Price changes: The seller may change prices, but not for paid goods.

12.4. Payment methods: Listed on the website during checkout.

12.5. Bank cards:

• Payments by the cardholder or authorized person
• Authorization through the bank
• Identity document may be required
• Electronic receipt sent to email
• Order verification to prevent fraud
• Card data is not stored

12.6. Discounts and bonuses: Set by the seller and published on the website.

12.7. Cash: Cash payment is not available.

12.8. Refunds: Within 10 days from the date of the claim.

13. Returns and Exchanges

13.1. General rules: Digital goods are non-refundable. Physical goods — according to the Return Policy and consumer protection laws.

13.2. Return procedure: In accordance with the agreement and the legislation of the Russian Federation.

13.3. Promotional sets: Returns only as a complete set; individual items cannot be returned.

13.4. Delivery costs: When returning a quality product, the seller may charge delivery costs.

13.5. Timeframes: Claims are processed within 10 days.

13.6. Documents for return:

• Return application
• Copy of receipt or check
• Copy of acceptance certificate

13.7. Return method: The return method is specified in the application.

16. Other Terms

16.1. Effect: This document supersedes all previous agreements.

16.2. Consent: By continuing to use the website, the user agrees to the terms.

16.3. Legislation: Issues are resolved under the legislation of Armenia.

16.4. The term "Legislation": Refers to the laws of Armenia.

16.5. Free services: Do not imply the application of consumer protection regulations.

16.6. Absence of relationships: Do not establish agency, partnership, or employment relationships.

16.7. Invalidity of clauses: Does not affect the legal force of the remaining provisions.

16.8. Response to violations: Non-intervention does not prevent subsequent protective measures.