Return Policy

Your rights and return conditions

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1. General Provisions

1.1. This policy describes the procedure for returning products and canceling services purchased on the Lavero Market platform.

1.2. Our platform acts as an information intermediary, therefore all return disputes are resolved directly between the customer and the supplier in accordance with the laws of the Republic of Armenia.

1.3. For quality products, Art. 26.1 of the Consumer Protection Law applies.

1.4. For products with defects, Art. 18–24 of the same law apply.

1.5. Digital products are returned under special rules prescribed by legislation.

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2. Time Frames

2.1. Quality products:

  • Online purchases: one week after delivery
  • Before shipment: no restrictions
  • If no notification provided: 90 days from receipt

2.2. Defective products:

  • Throughout the entire warranty period
  • Without a warranty card: 24 months from purchase
  • Serious defects: throughout the entire service life

2.3. Digital products:

Returns are only possible before the file is downloaded or the license key is activated.

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3. Requirements for Returning Non-Defective Products

To return a purchase without defects, the following conditions must be met:

✓ Presentable appearance and functionality are not compromised
✓ Original packaging and all components are intact
✓ Labels, protective films, and stickers are undamaged
✓ Product is in original condition, without signs of use
✓ Proof of payment is available (cash or sales receipt)

Return shipping of non-defective products is paid by the customer, unless otherwise agreed with the seller.

The supplier refunds the amount for unused products within 10 days of receiving the request.

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4. Non-Returnable Items

According to Government Decree No. 2463, the following categories of non-defective products are not subject to return:

  • Medical equipment for personal use
  • Hygiene products (toothbrushes, combs, etc.)
  • Cosmetics and fragrances
  • Fabrics, yarn, and accessories sold by the meter
  • Underwear and hosiery
  • Disposable tableware and utensils
  • Cleaning products, gardening supplies
  • Furniture sets
  • Jewelry and costume jewelry
  • Vehicles and their components
  • Complex household appliances under warranty service
  • Weapons and ammunition
  • Live animals and plants
  • Printed materials (books, catalogs)

These items are accepted for return only in case of manufacturing defects.

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5. How to Process a Return

Step-by-step instructions for returning a purchase:

1

Contact the supplier through the platform or using the provided contact details

2

Explain the reason for the return, attach photos or video materials

3

Wait for instructions on return shipping

4

Place the item in original packaging with all accessories

5

Ship the package and provide the tracking number to the seller

6

Wait for the inspection (takes up to 10 days)

7

Receive your refund to your account

Our platform is always ready to help resolve disputes.

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6. Payment Refund

Funds are refunded to the same payment method:

  • Visa/MC/Mir card
  • Digital wallets
  • Payment link
Non-defective product Up to 10 days
Defective product Up to 10 days

The customer has the right to claim compensation for defective products and shipping costs.

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7. Product Exchange

If a non-defective product does not match in dimensions, size, or specifications, the customer may exchange it with the supplier for a suitable option.

If the desired model is unavailable, the customer has the right to cancel the order and receive a refund.

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8. Warranty Service

Warranty information is displayed on the product page or available from the seller.

Warranty is provided by the supplier or the manufacturer's authorized service center.

Warranty service does not cover physical damage, improper use, or unauthorized modifications.

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9. Responsibilities of Parties

The supplier is responsible for product quality and timely refunds.

The customer is required to preserve packaging and completeness until the return shipment.

Our marketplace, acting as an intermediary, is not responsible for sellers' failure to fulfill their obligations, but assists in resolving disputes.

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10. How to Contact Us

Return questions can be directed to the seller — contact details are provided in your order.

To resolve disputes through the platform administration:

If an agreement cannot be reached, the customer may contact consumer protection authorities or the courts.