This document provides key terms and explanations used in the public agreement:
1.1. This document establishes the procedure for using resources belonging to the Administrator, including the website, mobile versions and applications managed by the Administration.
1.2. The document is a binding agreement between the User and the Resource Owner.
1.3. This agreement and the product information posted on the site meet the definition of a public offer in accordance with Article 435 and Paragraph 2 of Article 437 of the Civil Code of the Russian Federation.
1.4. The User agrees to the terms of the agreement automatically, starting from the first visit to the site, registration or placing an order without authorization, clicking the "Place Order", "Send Message" or "Buy" buttons.
1.5. The conclusion of the agreement by accepting the offer does not require the signatures of the parties and is recognized as valid in electronic form.
1.6. Use of the site implies agreement with the terms of the agreement, which comes into force immediately after the user expresses consent.
1.7. In case of disagreement with the terms, the User undertakes to immediately cease using the resource.
1.8. Additionally, the use of the site is regulated by the Personal Data Processing Policy.
1.9. Changes to the agreement may be made by the Owner without prior notice and become binding from the moment of publication of the changes.
1.10. During promotional campaigns, special conditions for placing orders, returning or exchanging goods may be established.
1.14. The offer is intended for all users of the resource, including legal entities and individual entrepreneurs.
2.1. The purpose of the agreement is to provide Users with the opportunity to purchase goods and services presented on the resource, as well as to use products provided by the Site Owner.
2.2. The agreement regulates the procedure for using the site and the functions provided by the Owner.
2.3. The document applies to all types of goods, services and products available on the site.
3.1. Acceptance of Sales Terms
By placing orders through the marketplace, the User expresses full agreement with the terms of sale of goods and services defined in this agreement.
3.2. Conclusion of Contracts
A retail sales contract or a service agreement is concluded directly between the Seller and the Buyer. The Site Owner is not a party (seller) to the said contracts, but merely provides the information and technical infrastructure (marketplace) for their conclusion and execution. The fact of payment for the Goods through the Site does not mean the transfer of any obligations under the transaction to the Site Owner.
3.3. Consent to Contact Processing
The User consents to the use of their contact details (email address, phone number) by the site administration and the Seller, as well as by engaged third parties, to fulfill obligations to the Buyer, including sending advertising and other information.
3.4. Engagement of Third Parties
The User agrees to the possibility of the Seller engaging third parties to fulfill the purchase and sale agreement or provide services, while maintaining the Seller's responsibility for the fulfillment of obligations.
3.5. Rights and Obligations under Contracts
Rights and obligations under purchase and sale agreements arise directly with the Seller. The User acknowledges that the Site Owner acts as the marketplace operator and is not responsible for the actions of Sellers, the quality of goods, the Seller's legal basis for conducting transactions, and the actual fulfillment of obligations.
3.6. Site Owner Functions
The Site Owner provides informational and technical support: coordinates interaction between the Buyer and the Seller, transmits order information, and may assist in dispute resolution. Nevertheless, responsibility for the performance of the contract remains with the Seller.
3.7. Assignment of Seller's Rights
The Buyer is aware of and agrees to the Seller's right to assign or transfer their rights and obligations to third parties.
3.8. Application of Laws
Relations between the User and the Seller are governed by the provisions of the Federal Law "On Consumer Protection" (No. 2300-1 dated February 7, 1992) and the Civil Code of the Russian Federation.
3.10. Advertising Messages
The User consents to receiving advertising messages in accordance with the Federal Law "On Advertising".
4.1. Registration Procedures
The User is offered to register on the site for full use of certain functions and services. Although registration is not required to place an order, it creates unique opportunities, including a Personal Account.
4.2. User Obligations during Registration
By registering, the User undertakes to provide accurate and up-to-date information when filling out the registration form. It is necessary to keep the data up to date.
4.3. User Identification
Any actions performed using an individual login and password are considered the actions of the User themselves, unless otherwise proven.
4.4. Confidentiality of Credentials
The User undertakes to keep the login and password provided during registration confidential. If you suspect a security breach, you must urgently inform the site administration by writing to info@dexarmarket.ru.
4.7. Data Confirmation
The Site Owner has the right to request confirmation of the provided information at any time.
4.11. Session Termination
The User is obliged to independently terminate work in the Personal Account ("Logout") when leaving the site to ensure account security.
5.1. Rights of the Site Owner
The Site Owner has the following powers:
5.2. Obligations of the Site Owner
The main obligation of the Site Owner is to provide Users with services provided for in paragraph 2.1 of this agreement.
6.1. User Obligations
The User undertakes to comply with a number of important obligations:
6.2. Prohibited User Actions
The User is strictly prohibited from:
6.3. User Rights
The User has the right to refuse to receive advertising messages by using the appropriate tool on the site or by sending a request by email to info@dexarmarket.ru or by letter to the official address of the Site Owner.
7.1. Intellectual Property Objects
All content available on the site, including:
is the object of exclusive copyright of the Site Owner and other rights holders.
7.2. Use of Content
The use of content is permitted only within the functional capabilities of the site. Any other use of site elements or posted content without prior permission from the owners is unacceptable.
7.3. Use for Personal Consumption
The User has the right to use site content for personal non-commercial use, provided that copyright designations, related rights, trademarks and other authorship notices are preserved.
8.1. Presence of Links to External Resources
The site may include hyperlinks to third-party resources on the Internet. These resources are not verified by the Site Owner for compliance with legal standards or other criteria. Accordingly, responsibility for the content and materials on third-party sites does not fall within the competence of the Site Owner.
8.2. Nature of Links
Links to third-party sites, as well as mentions of products, services or other commercial or non-commercial information present on the site, do not imply endorsement or recommendations from the Site Owner.
8.3. Citation Requirements
Any reproduction of site materials must include an active link to the source.
8.4. Intellectual Property
The logo, brand name, visual design and overall appearance of the site belong to the intellectual property rights of the Site Owner. Their use without direct explicit permission from the Owner is prohibited.
9.1. General Liability
The site is an information technology resource that ensures the placement of information about goods and services, as well as the security of transactions. The Site Owner assumes responsibility for preventing the placement of prohibited goods on the resource, as well as for the quality and accuracy of information about goods and services presented on the platform.
9.2. Limitations of Liability
The Site Owner does not guarantee:
9.3. Consequences of Information Use
All information and materials obtained through the site are used by the user at their own discretion and risk. The User is responsible for any negative consequences of using this information.
9.4. Participant Identification and Seller Control
The Buyer is identified based on the phone number and data provided through Telegram. Each Seller undergoes a complete identification procedure (onboarding), and their data is available to the Site Owner for use in the event of disputes. The Site Owner verifies and monitors the activities of Sellers on the platform.
9.5. Account Security
The User is independently responsible for maintaining the confidentiality of the access credentials used for their profile.
9.6. Seller Liability
The Seller bears full responsibility for the quality, safety and compliance of the products sold with the stated characteristics, as well as for losses caused by breach of obligations to the Buyer.
9.7. Site Owner Liability and Claims Settlement Procedure
The Site Owner is responsible for the accuracy of general information about the platform and its operation, and also takes all possible measures to prevent the posting of knowingly false information about goods, if it becomes aware of such information. At the same time, the Site Owner is not responsible for:
The Buyer agrees that claims regarding the quality, quantity, completeness of goods and services may be directed to both the Seller and the Site Administration.
9.8. Delivery Liability
Responsibility for the timing, conditions and quality of goods delivery is borne by transport companies and courier services. The Site Owner acts only as an information intermediary and is not responsible for the actions of delivery services.
9.9. User Liability to Third Parties
The User is personally responsible to third parties for their actions related to the use of the site.
9.10. Force Majeure
The operation of the site may be suspended in the event of unforeseen circumstances, accidents, equipment failures or third-party interference without prior notice.
9.11. Advertising Liability
Responsibility for the content of advertisements is borne by Sellers who post information about their goods and services. The Site Owner provides only a technical platform for posting information.
9.12. Natural Disasters and Extraordinary Events
Neither party is responsible for the failure to fulfill obligations caused by force majeure circumstances, such as natural disasters, wars or technological accidents.
10.1. Placing an Order
The order is placed by the Buyer in strict accordance with the procedure established on the site.
10.2. Responsibility for Incorrect Data
The Buyer assumes the risks of non-receipt of the order associated with erroneous or incomplete information provided when placing the order.
10.3. Preliminary Delivery Information
After the order is formed, the Buyer receives a notification about the approximate delivery date via email or phone number provided during registration.
10.4. Delivery Time Specification
Before delivery, a store employee will contact the Buyer by phone to clarify the exact delivery time.
10.5. Expected Delivery Time Clarification
The order manager notifies the Buyer of the planned date of transfer of the order to the delivery service via email or phone call.
10.6. Product Availability
The Seller does not guarantee the constant availability of the ordered product in stock at the time of order processing.
10.11. Legislative Framework for Deliveries
Delivery of goods is carried out in accordance with the laws of the Russian Federation and the Seller's country of origin.
10.12. Applicability of Russian Legislation
Physical goods are delivered to the buyer in accordance with the legislation of the Russian Federation.
11.1. Delivery Methods and Terms
Delivery methods and estimated delivery times for goods are listed on the site. Actual terms may be clarified upon order confirmation by a call center employee or Seller representative.
11.2. Confirmation of Digital Product Delivery
The delivery of digital products is confirmed by sending an email to the address provided during registration with an attached digital file or code. Receipt of such an email signifies the fulfillment of the digital product delivery service.
A physical product is considered delivered at the moment of its actual transfer to the Buyer or their designated recipient in accordance with the chosen delivery conditions.
11.3. Delivery Territory
The territorial boundaries of delivery for goods offered by the Seller are published on the site.
11.4. Product Receipt
Upon delivery, the product is handed over to the Buyer or to a third party specified in the order.
11.5. Identity Verification
When delivering a prepaid order, the delivery service has the right to request identification to exclude the risk of fraud.
11.6. Transfer of Risk of Loss
The risk of accidental loss or damage to the product passes to the Buyer at the moment of direct transfer of the order.
11.7. Delivery Cost Calculation
The delivery cost is calculated individually for each order, taking into account weight, region and the chosen method of transportation.
11.8. Completion of Seller's Obligations
The Seller has fulfilled their obligations to transfer the product if the product is delivered to the Buyer by courier or picked up by the Buyer at a post office or other agreed location.
11.9. Product Inspection upon Receipt
Upon receiving the product, the Buyer has the right to visually assess its condition and, if necessary, conduct an inspection in the presence of the Seller's employee or courier.
11.10. Product Verification upon Receipt from Courier
The Buyer may inspect the received product and verify its compliance with the stated quantity, assortment and completeness.
11.11. Time Limits for Courier Delivery
Couriers have a limited time at the Buyer's address — a maximum of 20 minutes.
11.12. Product Certification
Products listed on the site comply with state standards (GOST) and technical specifications (TU), confirmed by certificates and other necessary documents.
12.1. Currency and Price Structure
The price of products listed on the site is expressed in Russian rubles and includes all tax deductions and mandatory fees.
12.2. Possible Pricing Errors
Occasionally, technical errors may occur on the site, leading to incorrect display of product prices or delivery costs. Upon discovering such errors, the Seller notifies the Buyer and clarifies the price, leaving the Buyer the choice to confirm the order at updated prices or cancel the transaction.
12.3. Price Changes
The Seller has the right to change product prices unilaterally. However, if the product has already been paid for by the Buyer, changing the price for that product is not permitted.
12.4. Payment Methods
Payment options available to the Buyer are listed on the site during the checkout process. The payment method is accepted based on the User's choice from available options.
12.6. Bank Card Payment Features
When paying for products using bank cards, the following rules apply:
12.7. Discounts and Bonuses
The Seller has the right to assign discounts and introduce bonus programs. Types of discounts, procedures and conditions for accrual are established by the Seller and published on the site.
12.13. Cash Payment Limitations
Payment for products in cash is not available.
12.14. Refund Terms
The Buyer's requirements for a product refund are fulfilled within 10 days from the date of submission of the corresponding application.
13.1. General Return Rules
Digital products (provided in electronic form) are not subject to return under Russian legislation. Returns of physical products are carried out in accordance with the "Return Policy" section and applicable consumer protection laws.
13.2. Product Returns
The return or replacement of products presented on the site and eligible for return is carried out in accordance with this agreement and the legislation of the Russian Federation.
13.4. Promotional Sets
When purchasing a set of products on promotion with a discount, return or exchange is possible only as a complete set. Individual products from the set cannot be returned.
13.5. Delivery Cost Compensation
When returning a product of proper quality, the cost of delivering the product from the Buyer back to the Seller is borne by the Buyer, unless otherwise provided by law or established by the Seller. The Site Owner does not compensate such costs.
13.6. Claim Satisfaction Terms
Refund applications are satisfied within 10 days from the date of submission.
13.6.7. Documentation for Product Returns
When returning a product, the Buyer is obliged to provide the following documents:
13.6.9. Refund Mechanism
The refund is made by returning the cost of the paid product. The refund method is specified in the return application.
14.1. Commencement and Termination
The agreement becomes effective from the moment of its acceptance by the User or Buyer and remains in effect until the acceptance of the public offer is revoked. Revocation of the offer results in immediate termination of the agreement.
14.2. Right to Revoke the Offer
The Site Owner has the right to revoke this offer in accordance with the procedure provided for in Article 436 of the Civil Code of the Russian Federation.
15.1. Voluntary Dispute Resolution
In the event of disagreements between the User and the Site Owner related to the performance of the agreement, both parties are obliged to attempt to resolve the issue through mutual consultations and negotiations. A mandatory pre-trial dispute resolution procedure is established.
15.2. Claims Procedure
The claims review procedure includes the following stages:
15.3. Review of Claims
The Site Owner does not accept for review anonymous claims or complaints containing insufficient information to identify the claimant.
15.5. Judicial Dispute Resolution
If negotiations and the claims procedure do not lead to an agreement, the dispute is resolved in court at the location of the Site Owner.
16.1. Agreement Effect
This document constitutes an official agreement between the User and the Site Owner regarding the use of the resource and supersedes all prior arrangements.
16.2. Consent to Terms
By continuing to use the site, the User expresses their consent to the terms of the agreement. Disagreement implies deletion of the personal account.
16.3. Applicable Law
Issues not regulated by the agreement are resolved in accordance with the legislation of Armenia.
16.4. Definition of the Term "Legislation"
The term "legislation" throughout the text of the agreement, unless otherwise specifically stated, refers to the laws of Armenia.
16.5. Free Services
Free services provided under the agreement do not imply the application of consumer protection legislation to the relationship between the User and the Seller.
16.6. Absent Relationships
No provisions of the agreement may be construed as establishing agency relationships, partnerships, joint ventures, employment relationships or other types of relationships not expressly provided for by the agreement.
16.7. Invalidity of Provisions
The recognition of one or more provisions of the agreement as invalid does not affect the legal force and applicability of the remaining provisions.
16.8. Response to Violations
Non-intervention by the Site Owner in the event of violations of agreements by Users does not prevent subsequent measures to protect the Owner's interests at a later date.