245 lines
11 KiB
HTML
245 lines
11 KiB
HTML
<div class="legal-page">
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<div class="legal-container">
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<h1>Frequently Asked Questions (FAQ) 📌</h1>
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<section class="legal-section">
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<h2>General Questions</h2>
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<div class="faq-item">
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<h3>What is DexarMarket?</h3>
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<p>DexarMarket is an online marketplace where independent sellers list their products and services. Our goal is to provide a convenient and secure shopping environment — we do not manufacture or sell products ourselves.</p>
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</div>
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<div class="faq-item">
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<h3>How do I register on the platform?</h3>
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<p>Registration is easy: open our app within Telegram. Your profile will be created automatically as soon as you log in.</p>
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</div>
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<div class="faq-item">
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<h3>Is it safe to buy on the site?</h3>
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<p>Absolutely! All transactions are protected by modern encryption technologies (PCI DSS and 3D Secure). Your banking details are securely stored separately from our system.</p>
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</div>
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</section>
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<section class="legal-section">
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<h2>Placing an Order</h2>
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<div class="faq-item">
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<h3>How do I place an order?</h3>
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<p>
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1️⃣ Find the product you like and add it to your cart.<br>
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2️⃣ Open the cart and click "Place Order".<br>
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3️⃣ Enter your delivery address and contact information.<br>
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4️⃣ Choose a convenient payment method.<br>
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5️⃣ Review and accept the public offer agreement.<br>
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6️⃣ Complete the payment for your order.
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</p>
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</div>
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<div class="faq-item">
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<h3>Can I make changes to my order after purchase?</h3>
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<p>If the seller has not yet shipped the product, contact our support — we will help adjust the order. However, once the product has been shipped, changes are not possible.</p>
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</div>
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<div class="faq-item">
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<h3>How do I cancel an order?</h3>
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<p>Contact us or the seller directly through order chats. As long as the package has not been shipped, cancellation is possible with a full refund.</p>
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</div>
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</section>
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<section class="legal-section">
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<h2>Payment 💳</h2>
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<div class="faq-item">
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<h3>What payment methods are available?</h3>
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<p>We accept:</p>
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<ul>
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<li>Bank cards: Visa, MasterCard, MIR,</li>
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<li>Fast Payment System (FPS),</li>
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<li>Electronic wallets: YooMoney, QIWI,</li>
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<li>Cash on delivery (if offered by the seller).</li>
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</ul>
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</div>
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<div class="faq-item">
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<h3>When will funds be charged from my card?</h3>
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<p>The transaction is processed instantly, but the funds are temporarily held until you receive the product. Once you confirm receipt, the funds are released to the seller.</p>
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</div>
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<div class="faq-item">
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<h3>Why might my payment be declined?</h3>
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<p>Possible reasons for decline:</p>
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<ul>
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<li>Insufficient funds in the account,</li>
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<li>Card transaction limit exceeded,</li>
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<li>Card blocked by the bank,</li>
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<li>Technical issues.</li>
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</ul>
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<p>We recommend contacting your bank for details.</p>
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</div>
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<div class="faq-item">
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<h3>Will I receive a payment receipt?</h3>
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<p>Yes, an electronic receipt will be sent to your specified email immediately after a successful payment in accordance with Federal Law No. 54-FZ.</p>
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</div>
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</section>
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<section class="legal-section">
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<h2>Delivery 🚚</h2>
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<div class="faq-item">
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<h3>Which delivery services are used?</h3>
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<p><strong>Digital products:</strong> DexarMarket automatically sends digital products (licenses, keys, certificates) to your email or personal account instantly after payment.</p>
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<p><strong>Physical products:</strong> The seller works independently with leading delivery services:</p>
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<ul>
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<li>CDEK,</li>
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<li>Russian Post,</li>
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<li>Boxberry,</li>
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<li>DPD,</li>
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<li>Yandex.Delivery.</li>
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</ul>
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<p>The delivery method for physical products is chosen based on the seller's preferences and destination.</p>
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</div>
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<div class="faq-item">
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<h3>How much does delivery cost?</h3>
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<p><strong>Digital products:</strong> Delivery is free — the product arrives to your email instantly.</p>
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<p><strong>Physical products:</strong> The price is determined by the seller and depends on the weight, dimensions, chosen method, and delivery region. The final cost is displayed at checkout.</p>
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</div>
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<div class="faq-item">
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<h3>What is the delivery time for my order?</h3>
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<p><strong>Digital products:</strong> Instant delivery to email (within a few minutes after payment).</p>
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<p><strong>Physical products</strong> (estimated times):</p>
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<ul>
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<li>CDEK: 2–7 business days,</li>
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<li>Russian Post: 5–14 business days,</li>
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<li>Boxberry: 2–5 business days,</li>
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<li>DPD: 1–3 business days,</li>
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<li>Yandex.Delivery: same day (if available in your city).</li>
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</ul>
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</div>
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<div class="faq-item">
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<h3>How do I track my package?</h3>
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<p>You will receive a tracking code via email and can view the order status in your personal account. You can track the package on the official website of the chosen courier service.</p>
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</div>
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<div class="faq-item">
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<h3>What should I do if the product arrived damaged? ⛑</h3>
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<p>Inspect the product in front of the courier. If defects are found, fill out a refusal of acceptance report and immediately notify the seller and support service.</p>
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</div>
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</section>
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<section class="legal-section">
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<h2>Returns and Exchanges ✅</h2>
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<div class="faq-item">
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<h3>Can I return a product?</h3>
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<p>Yes, the law allows you to return a quality product within 7 days of receipt. Defective items are returned under special rules.</p>
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</div>
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<div class="faq-item">
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<h3>Which products cannot be returned?</h3>
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<p>Products listed in Russian Government Decree No. 2463 cannot be returned: medications, cosmetics, underwear, activated digital products, and custom orders. See details in the <a [routerLink]="'/return-policy' | langRoute">"Return Policy"</a> section.</p>
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</div>
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<div class="faq-item">
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<h3>How do I get a refund?</h3>
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<p>
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1. Notify the seller of your intention to return the product.<br>
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2. Return the product in its original packaging.<br>
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3. The seller will inspect the product and refund the amount using the same payment method (up to 30 days for the refund to process).
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</p>
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</div>
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<div class="faq-item">
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<h3>Who pays for return shipping?</h3>
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<p>The buyer pays for return shipping of quality products. If a defect is found, the seller covers the costs.</p>
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</div>
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</section>
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<section class="legal-section">
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<h2>Warranty 🔧</h2>
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<div class="faq-item">
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<h3>Is there a warranty on products?</h3>
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<p>Most of our products come with an official manufacturer's warranty. The period ranges from 12 to 36 months and is indicated on each product page.</p>
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</div>
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<div class="faq-item">
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<h3>How do I use the warranty?</h3>
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<p>Notify the seller of the defect, attaching photos of the damage and the warranty card. The seller will handle repair or replacement of the product.</p>
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</div>
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<div class="faq-item">
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<h3>What is not covered by warranty?</h3>
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<p>Mechanical damage, consequences of improper use, unauthorized repair, moisture exposure (if not protected), and natural wear — none of these are covered under warranty.</p>
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</div>
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</section>
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<section class="legal-section">
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<h2>Security and Privacy 🔐</h2>
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<div class="faq-item">
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<h3>How do you protect my personal data?</h3>
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<p>We use modern SSL/TLS encryption methods, do not store card details, and comply with Federal Law No. 152-FZ on personal data protection. Details are available in our <a [routerLink]="'/privacy-policy' | langRoute">Privacy Policy</a>.</p>
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</div>
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<div class="faq-item">
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<h3>Who has access to my data?</h3>
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<p>Only your seller for order processing and delivery services. Data is not used by third parties for marketing without your permission.</p>
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</div>
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<div class="faq-item">
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<h3>How do I delete my account?</h3>
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<p>Send a request to our support service to delete your account. The account and personal information will be removed within one month.</p>
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</div>
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</section>
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<section class="legal-section">
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<h2>Information for Sellers 📋</h2>
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<div class="faq-item">
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<h3>How do I start selling on the platform?</h3>
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<p>To join our sellers, contact our support service by email at <a href="mailto:info@dexarmarket.ru">info@dexarmarket.ru</a>.</p>
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</div>
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<div class="faq-item">
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<h3>What is the platform's commission?</h3>
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<p>The commission depends on the product type and sales volume. You can find out the exact terms during registration.</p>
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</div>
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<div class="faq-item">
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<h3>When will I receive payment for a sale?</h3>
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<p>The seller receives funds after the customer confirms receipt of the product or two weeks after delivery if the customer has not reported any issues.</p>
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</div>
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</section>
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<section class="legal-section">
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<h2>Customer Support 💬</h2>
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<div class="faq-item">
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<h3>How do I contact support?</h3>
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<p>
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✉️ <strong>Email:</strong> <a href="mailto:info@dexarmarket.ru">info@dexarmarket.ru</a><br>
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📞 <strong>Phone (Russia):</strong> <a href="tel:+79264593157">+7 (926) 459-31-57</a><br>
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📞 <strong>Phone (Armenia):</strong> <a href="tel:+37494861816">+374 94 86 18 16</a><br>
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🏢 <strong>Office hours:</strong> 10:00–19:00 (MSK)<br>
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❄️ <strong>Technical support is available 24/7.</strong>
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</p>
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</div>
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<div class="faq-item">
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<h3>How long does it take to get a response?</h3>
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<p>During business hours, you will receive a response within two hours. On holidays and weekends, delays of up to 24 hours are possible.</p>
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</div>
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</section>
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<section class="legal-section">
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<h2>Need Help?</h2>
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<p>If you have any additional questions, please contact us at <a href="mailto:info@dexarmarket.ru">info@dexarmarket.ru</a> — we will promptly resolve any of your questions!</p>
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</section>
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</div>
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</div>
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