marketplaces/src/app/pages/info/faq/en/faq-en.component.html

<div class="legal-page">
  <div class="legal-container">
    <h1>Frequently Asked Questions (FAQ) 📌</h1>
    
    <section class="legal-section">
      <h2>General Questions</h2>
      
      <details class="faq-item">
        <summary>What is Marketplace?</summary>
        <div class="faq-answer">
        <p>Marketplace is an online marketplace where independent sellers list their products and services. Our goal is to provide a convenient and secure shopping environment — we do not manufacture or sell products ourselves.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>How do I register on the platform?</summary>
        <div class="faq-answer">
        <p>Registration is easy: open our app within Telegram. Your profile will be created automatically as soon as you log in.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>Is it safe to buy on the site?</summary>
        <div class="faq-answer">
        <p>Absolutely! All transactions are protected by modern encryption technologies (PCI DSS and 3D Secure). Your banking details are securely stored separately from our system.</p>
        </div>
      </details>
    </section>
    
    <section class="legal-section">
      <h2>Placing an Order</h2>
      
      <details class="faq-item">
        <summary>How do I place an order?</summary>
        <div class="faq-answer">
        <p>
          1️⃣ Find the product you like and add it to your cart.<br>
          2️⃣ Open the cart and click "Place Order".<br>
          3️⃣ Enter your delivery address and contact information.<br>
          4️⃣ Choose a convenient payment method.<br>
          5️⃣ Review and accept the public offer agreement.<br>
          6️⃣ Complete the payment for your order.
        </p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>Can I make changes to my order after purchase?</summary>
        <div class="faq-answer">
        <p>If the seller has not yet shipped the product, contact our support — we will help adjust the order. However, once the product has been shipped, changes are not possible.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>How do I cancel an order?</summary>
        <div class="faq-answer">
        <p>Contact us or the seller directly through order chats. As long as the package has not been shipped, cancellation is possible with a full refund.</p>
        </div>
      </details>
    </section>
    
    <section class="legal-section">
      <h2>Payment 💳</h2>
      
      <details class="faq-item">
        <summary>What payment methods are available?</summary>
        <div class="faq-answer">
        <p>We accept:</p>
        <ul>
          <li>Bank cards: Visa, MasterCard, MIR,</li>
          <li>Fast Payment System (FPS),</li>
          <li>Electronic wallets: YooMoney, QIWI,</li>
          <li>Cash on delivery (if offered by the seller).</li>
        </ul>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>When will funds be charged from my card?</summary>
        <div class="faq-answer">
        <p>The transaction is processed instantly, but the funds are temporarily held until you receive the product. Once you confirm receipt, the funds are released to the seller.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>Why might my payment be declined?</summary>
        <div class="faq-answer">
        <p>Possible reasons for decline:</p>
        <ul>
          <li>Insufficient funds in the account,</li>
          <li>Card transaction limit exceeded,</li>
          <li>Card blocked by the bank,</li>
          <li>Technical issues.</li>
        </ul>
        <p>We recommend contacting your bank for details.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>Will I receive a payment receipt?</summary>
        <div class="faq-answer">
        <p>Yes, an electronic receipt will be sent to your specified email immediately after a successful payment in accordance with Federal Law No. 54-FZ.</p>
        </div>
      </details>
    </section>
    
    <section class="legal-section">
      <h2>Delivery 🚚</h2>
      
      <details class="faq-item">
        <summary>Which delivery services are used?</summary>
        <div class="faq-answer">
        <p><strong>Digital products:</strong> Marketplace automatically sends digital products (licenses, keys, certificates) to your email or personal account instantly after payment.</p>
        <p><strong>Physical products:</strong> The seller works independently with leading delivery services:</p>
        <ul>
          <li>CDEK,</li>
          <li>Russian Post,</li>
          <li>Boxberry,</li>
          <li>DPD,</li>
          <li>Yandex.Delivery.</li>
        </ul>
        <p>The delivery method for physical products is chosen based on the seller's preferences and destination.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>How much does delivery cost?</summary>
        <div class="faq-answer">
        <p><strong>Digital products:</strong> Delivery is free — the product arrives to your email instantly.</p>
        <p><strong>Physical products:</strong> The price is determined by the seller and depends on the weight, dimensions, chosen method, and delivery region. The final cost is displayed at checkout.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>What is the delivery time for my order?</summary>
        <div class="faq-answer">
        <p><strong>Digital products:</strong> Instant delivery to email (within a few minutes after payment).</p>
        <p><strong>Physical products</strong> (estimated times):</p>
        <ul>
          <li>CDEK: 2–7 business days,</li>
          <li>Russian Post: 5–14 business days,</li>
          <li>Boxberry: 2–5 business days,</li>
          <li>DPD: 1–3 business days,</li>
          <li>Yandex.Delivery: same day (if available in your city).</li>
        </ul>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>How do I track my package?</summary>
        <div class="faq-answer">
        <p>You will receive a tracking code via email and can view the order status in your personal account. You can track the package on the official website of the chosen courier service.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>What should I do if the product arrived damaged? ⛑</summary>
        <div class="faq-answer">
        <p>Inspect the product in front of the courier. If defects are found, fill out a refusal of acceptance report and immediately notify the seller and support service.</p>
        </div>
      </details>
    </section>
    
    <section class="legal-section">
      <h2>Returns and Exchanges ✅</h2>
      
      <details class="faq-item">
        <summary>Can I return a product?</summary>
        <div class="faq-answer">
        <p>Yes, the law allows you to return a quality product within 7 days of receipt. Defective items are returned under special rules.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>Which products cannot be returned?</summary>
        <div class="faq-answer">
        <p>Products listed in Russian Government Decree No. 2463 cannot be returned: medications, cosmetics, underwear, activated digital products, and custom orders. See details in the <a [routerLink]="'/return-policy' | langRoute">"Return Policy"</a> section.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>How do I get a refund?</summary>
        <div class="faq-answer">
        <p>
          1. Notify the seller of your intention to return the product.<br>
          2. Return the product in its original packaging.<br>
          3. The seller will inspect the product and refund the amount using the same payment method (up to 30 days for the refund to process).
        </p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>Who pays for return shipping?</summary>
        <div class="faq-answer">
        <p>The buyer pays for return shipping of quality products. If a defect is found, the seller covers the costs.</p>
        </div>
      </details>
    </section>
    
    <section class="legal-section">
      <h2>Warranty 🔧</h2>
      
      <details class="faq-item">
        <summary>Is there a warranty on products?</summary>
        <div class="faq-answer">
        <p>Most of our products come with an official manufacturer's warranty. The period ranges from 12 to 36 months and is indicated on each product page.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>How do I use the warranty?</summary>
        <div class="faq-answer">
        <p>Notify the seller of the defect, attaching photos of the damage and the warranty card. The seller will handle repair or replacement of the product.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>What is not covered by warranty?</summary>
        <div class="faq-answer">
        <p>Mechanical damage, consequences of improper use, unauthorized repair, moisture exposure (if not protected), and natural wear — none of these are covered under warranty.</p>
        </div>
      </details>
    </section>
    
    <section class="legal-section">
      <h2>Security and Privacy 🔐</h2>
      
      <details class="faq-item">
        <summary>How do you protect my personal data?</summary>
        <div class="faq-answer">
        <p>We use modern SSL/TLS encryption methods, do not store card details, and comply with Federal Law No. 152-FZ on personal data protection. Details are available in our <a [routerLink]="'/privacy-policy' | langRoute">Privacy Policy</a>.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>Who has access to my data?</summary>
        <div class="faq-answer">
        <p>Only your seller for order processing and delivery services. Data is not used by third parties for marketing without your permission.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>How do I delete my account?</summary>
        <div class="faq-answer">
        <p>Send a request to our support service to delete your account. The account and personal information will be removed within one month.</p>
        </div>
      </details>
    </section>
    
    <section class="legal-section">
      <h2>Information for Sellers 📋</h2>
      
      <details class="faq-item">
        <summary>How do I start selling on the platform?</summary>
        <div class="faq-answer">
        <p>To join our sellers, contact our support service by email at <a href="mailto:the Contacts page">the Contacts page</a>.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>What is the platform's commission?</summary>
        <div class="faq-answer">
        <p>The commission depends on the product type and sales volume. You can find out the exact terms during registration.</p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>When will I receive payment for a sale?</summary>
        <div class="faq-answer">
        <p>The seller receives funds after the customer confirms receipt of the product or two weeks after delivery if the customer has not reported any issues.</p>
        </div>
      </details>
    </section>
    
    <section class="legal-section">
      <h2>Customer Support 💬</h2>
      
      <details class="faq-item">
        <summary>How do I contact support?</summary>
        <div class="faq-answer">
        <p>
          ✉️ <strong>Email:</strong> <a href="mailto:the Contacts page">the Contacts page</a><br>
          📞 <strong>Phone (Russia):</strong> <a href="tel:+79264593157">+7 (926) 459-31-57</a><br>
          📞 <strong>Phone (Armenia):</strong> <a href="tel:+37494861816">+374 94 86 18 16</a><br>
          🏢 <strong>Office hours:</strong> 10:00–19:00 (MSK)<br>
          ❄️ <strong>Technical support is available 24/7.</strong>
        </p>
        </div>
      </details>
    
      <details class="faq-item">
        <summary>How long does it take to get a response?</summary>
        <div class="faq-answer">
        <p>During business hours, you will receive a response within two hours. On holidays and weekends, delays of up to 24 hours are possible.</p>
        </div>
      </details>
    </section>
    
    <section class="legal-section">
      <h2>Need Help?</h2>
      <p>If you have any additional questions, please contact us at <a href="mailto:the Contacts page">the Contacts page</a> — we will promptly resolve any of your questions!</p>
    </section>
  </div>
</div>