d5603c229e
- faq-{ru,en,hy}.component.html: convert each FAQ entry from an always-
expanded <div>/<h3> block into a native <details class="faq-item">/
<summary> disclosure, reusing the global expander-chevron pattern
already defined in styles.scss (no bespoke accordion component built);
answer body wrapped in .faq-answer for spacing
- faq.component.scss: restyle .faq-item for the details/summary shape
(summary uses tokenized font-size/weight, focus-visible ring, [open]
state gets a stronger shadow instead of the old always-on hover-lift);
hardcoded `all 0.3s ease` replaced with --transition-normal on the
specific properties that change; added a reduced-motion override
- shared-legal.scss: hardcoded `transition: all 0.3s ease` (4 call sites:
info-card, features-list feature, contact-item/contact-link,
contact-email) normalized to --transition-normal on transform/
box-shadow/background; paragraphs and lists get max-width: 70ch so
long-form legal/info text keeps a readable line length within the
wider 900px .legal-container
- static-page.component.scss (CMS-driven static-page renderer): spacing
converted to --space-* tokens; prose now capped at 70ch; added actual
content styling (headings, lists, links, images, blockquote, table)
for arbitrary CMS-authored HTML rendered via [innerHTML], since the
previous rules only styled h2/h3 margins and left every other tag
unstyled; line-height moved to --line-height-relaxed token
Build verified green via `npm run build`.
Out of scope / skipped:
- info/contacts has no contact form (plain link list) - no app-input/
app-form-field polish applicable
- no breadcrumbs/anchor nav exist on any page in scope - nothing to
align focus-visible on
- legal-page/info scss files (about, delivery, guarantee, company-
details, payment-terms, privacy-policy, public-offer, return-policy)
already used design tokens with no hex literals and had no accordion/
form elements - left untouched
- shared-legal.scss's border-left accent on .legal-section/.info-box/
.highlight and the fadeIn entrance animation durations left as-is;
pre-existing sitewide pattern, not a new introduction, changing it is
a redesign call outside this pass's scope
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
305 lines
13 KiB
HTML
305 lines
13 KiB
HTML
<div class="legal-page">
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<div class="legal-container">
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<h1>Frequently Asked Questions (FAQ) 📌</h1>
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<section class="legal-section">
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<h2>General Questions</h2>
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<details class="faq-item">
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<summary>What is Marketplace?</summary>
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<div class="faq-answer">
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<p>Marketplace is an online marketplace where independent sellers list their products and services. Our goal is to provide a convenient and secure shopping environment — we do not manufacture or sell products ourselves.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>How do I register on the platform?</summary>
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<div class="faq-answer">
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<p>Registration is easy: open our app within Telegram. Your profile will be created automatically as soon as you log in.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>Is it safe to buy on the site?</summary>
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<div class="faq-answer">
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<p>Absolutely! All transactions are protected by modern encryption technologies (PCI DSS and 3D Secure). Your banking details are securely stored separately from our system.</p>
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</div>
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</details>
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</section>
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<section class="legal-section">
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<h2>Placing an Order</h2>
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<details class="faq-item">
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<summary>How do I place an order?</summary>
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<div class="faq-answer">
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<p>
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1️⃣ Find the product you like and add it to your cart.<br>
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2️⃣ Open the cart and click "Place Order".<br>
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3️⃣ Enter your delivery address and contact information.<br>
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4️⃣ Choose a convenient payment method.<br>
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5️⃣ Review and accept the public offer agreement.<br>
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6️⃣ Complete the payment for your order.
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</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>Can I make changes to my order after purchase?</summary>
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<div class="faq-answer">
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<p>If the seller has not yet shipped the product, contact our support — we will help adjust the order. However, once the product has been shipped, changes are not possible.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>How do I cancel an order?</summary>
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<div class="faq-answer">
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<p>Contact us or the seller directly through order chats. As long as the package has not been shipped, cancellation is possible with a full refund.</p>
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</div>
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</details>
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</section>
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<section class="legal-section">
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<h2>Payment 💳</h2>
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<details class="faq-item">
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<summary>What payment methods are available?</summary>
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<div class="faq-answer">
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<p>We accept:</p>
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<ul>
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<li>Bank cards: Visa, MasterCard, MIR,</li>
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<li>Fast Payment System (FPS),</li>
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<li>Electronic wallets: YooMoney, QIWI,</li>
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<li>Cash on delivery (if offered by the seller).</li>
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</ul>
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</div>
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</details>
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<details class="faq-item">
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<summary>When will funds be charged from my card?</summary>
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<div class="faq-answer">
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<p>The transaction is processed instantly, but the funds are temporarily held until you receive the product. Once you confirm receipt, the funds are released to the seller.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>Why might my payment be declined?</summary>
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<div class="faq-answer">
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<p>Possible reasons for decline:</p>
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<ul>
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<li>Insufficient funds in the account,</li>
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<li>Card transaction limit exceeded,</li>
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<li>Card blocked by the bank,</li>
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<li>Technical issues.</li>
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</ul>
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<p>We recommend contacting your bank for details.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>Will I receive a payment receipt?</summary>
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<div class="faq-answer">
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<p>Yes, an electronic receipt will be sent to your specified email immediately after a successful payment in accordance with Federal Law No. 54-FZ.</p>
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</div>
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</details>
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</section>
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<section class="legal-section">
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<h2>Delivery 🚚</h2>
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<details class="faq-item">
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<summary>Which delivery services are used?</summary>
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<div class="faq-answer">
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<p><strong>Digital products:</strong> Marketplace automatically sends digital products (licenses, keys, certificates) to your email or personal account instantly after payment.</p>
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<p><strong>Physical products:</strong> The seller works independently with leading delivery services:</p>
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<ul>
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<li>CDEK,</li>
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<li>Russian Post,</li>
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<li>Boxberry,</li>
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<li>DPD,</li>
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<li>Yandex.Delivery.</li>
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</ul>
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<p>The delivery method for physical products is chosen based on the seller's preferences and destination.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>How much does delivery cost?</summary>
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<div class="faq-answer">
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<p><strong>Digital products:</strong> Delivery is free — the product arrives to your email instantly.</p>
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<p><strong>Physical products:</strong> The price is determined by the seller and depends on the weight, dimensions, chosen method, and delivery region. The final cost is displayed at checkout.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>What is the delivery time for my order?</summary>
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<div class="faq-answer">
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<p><strong>Digital products:</strong> Instant delivery to email (within a few minutes after payment).</p>
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<p><strong>Physical products</strong> (estimated times):</p>
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<ul>
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<li>CDEK: 2–7 business days,</li>
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<li>Russian Post: 5–14 business days,</li>
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<li>Boxberry: 2–5 business days,</li>
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<li>DPD: 1–3 business days,</li>
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<li>Yandex.Delivery: same day (if available in your city).</li>
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</ul>
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</div>
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</details>
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<details class="faq-item">
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<summary>How do I track my package?</summary>
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<div class="faq-answer">
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<p>You will receive a tracking code via email and can view the order status in your personal account. You can track the package on the official website of the chosen courier service.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>What should I do if the product arrived damaged? ⛑</summary>
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<div class="faq-answer">
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<p>Inspect the product in front of the courier. If defects are found, fill out a refusal of acceptance report and immediately notify the seller and support service.</p>
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</div>
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</details>
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</section>
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<section class="legal-section">
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<h2>Returns and Exchanges ✅</h2>
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<details class="faq-item">
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<summary>Can I return a product?</summary>
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<div class="faq-answer">
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<p>Yes, the law allows you to return a quality product within 7 days of receipt. Defective items are returned under special rules.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>Which products cannot be returned?</summary>
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<div class="faq-answer">
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<p>Products listed in Russian Government Decree No. 2463 cannot be returned: medications, cosmetics, underwear, activated digital products, and custom orders. See details in the <a [routerLink]="'/return-policy' | langRoute">"Return Policy"</a> section.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>How do I get a refund?</summary>
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<div class="faq-answer">
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<p>
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1. Notify the seller of your intention to return the product.<br>
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2. Return the product in its original packaging.<br>
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3. The seller will inspect the product and refund the amount using the same payment method (up to 30 days for the refund to process).
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</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>Who pays for return shipping?</summary>
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<div class="faq-answer">
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<p>The buyer pays for return shipping of quality products. If a defect is found, the seller covers the costs.</p>
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</div>
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</details>
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</section>
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<section class="legal-section">
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<h2>Warranty 🔧</h2>
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<details class="faq-item">
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<summary>Is there a warranty on products?</summary>
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<div class="faq-answer">
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<p>Most of our products come with an official manufacturer's warranty. The period ranges from 12 to 36 months and is indicated on each product page.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>How do I use the warranty?</summary>
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<div class="faq-answer">
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<p>Notify the seller of the defect, attaching photos of the damage and the warranty card. The seller will handle repair or replacement of the product.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>What is not covered by warranty?</summary>
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<div class="faq-answer">
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<p>Mechanical damage, consequences of improper use, unauthorized repair, moisture exposure (if not protected), and natural wear — none of these are covered under warranty.</p>
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</div>
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</details>
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</section>
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<section class="legal-section">
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<h2>Security and Privacy 🔐</h2>
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<details class="faq-item">
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<summary>How do you protect my personal data?</summary>
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<div class="faq-answer">
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<p>We use modern SSL/TLS encryption methods, do not store card details, and comply with Federal Law No. 152-FZ on personal data protection. Details are available in our <a [routerLink]="'/privacy-policy' | langRoute">Privacy Policy</a>.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>Who has access to my data?</summary>
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<div class="faq-answer">
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<p>Only your seller for order processing and delivery services. Data is not used by third parties for marketing without your permission.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>How do I delete my account?</summary>
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<div class="faq-answer">
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<p>Send a request to our support service to delete your account. The account and personal information will be removed within one month.</p>
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</div>
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</details>
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</section>
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<section class="legal-section">
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<h2>Information for Sellers 📋</h2>
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<details class="faq-item">
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<summary>How do I start selling on the platform?</summary>
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<div class="faq-answer">
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<p>To join our sellers, contact our support service by email at <a href="mailto:the Contacts page">the Contacts page</a>.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>What is the platform's commission?</summary>
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<div class="faq-answer">
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<p>The commission depends on the product type and sales volume. You can find out the exact terms during registration.</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>When will I receive payment for a sale?</summary>
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<div class="faq-answer">
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<p>The seller receives funds after the customer confirms receipt of the product or two weeks after delivery if the customer has not reported any issues.</p>
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</div>
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</details>
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</section>
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<section class="legal-section">
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<h2>Customer Support 💬</h2>
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<details class="faq-item">
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<summary>How do I contact support?</summary>
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<div class="faq-answer">
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<p>
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✉️ <strong>Email:</strong> <a href="mailto:the Contacts page">the Contacts page</a><br>
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📞 <strong>Phone (Russia):</strong> <a href="tel:+79264593157">+7 (926) 459-31-57</a><br>
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📞 <strong>Phone (Armenia):</strong> <a href="tel:+37494861816">+374 94 86 18 16</a><br>
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🏢 <strong>Office hours:</strong> 10:00–19:00 (MSK)<br>
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❄️ <strong>Technical support is available 24/7.</strong>
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</p>
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</div>
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</details>
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<details class="faq-item">
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<summary>How long does it take to get a response?</summary>
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<div class="faq-answer">
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<p>During business hours, you will receive a response within two hours. On holidays and weekends, delays of up to 24 hours are possible.</p>
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</div>
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</details>
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</section>
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<section class="legal-section">
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<h2>Need Help?</h2>
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<p>If you have any additional questions, please contact us at <a href="mailto:the Contacts page">the Contacts page</a> — we will promptly resolve any of your questions!</p>
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</section>
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</div>
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</div>
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